Version 1 September 2026 · Bikefit Van Staeyen · Rodeborgstraat 67, 2900 Schoten, Belgium · VAT BE 0800.517.937

This is a translation of the Dutch original. In case of any discrepancy, the Dutch version prevails.

Applicable to all new agreements from this date.

Article 1 — Introduction and identification of the service provider

These terms and conditions (“Terms”) govern the contractual relationship between Bikefit Van Staeyen, established at Rodeborgstraat 67, 2900 Schoten, Belgium, company number BE 0800.517.937 (“we” or “us”), and any natural or legal person using our services (“the client”).

By using our services — including booking an appointment, attending a bike fitting session or acting on our advice — the client confirms having read, understood and accepted these Terms. A client who does not agree should refrain from using our services.

We reserve the right to amend these Terms. The most recent version is published on our website and applies to all new agreements.

Article 2 — Nature and scope of the service

Bikefit Van Staeyen is a professional, specialised provider of bicycle position analysis (bike fitting). Our services consist solely of analysing and optimising the client's riding position, with the aim of improving comfort, efficiency and injury prevention in the context of cycling.

Specifically, our service comprises:

• Functional movement assessment in the context of riding position

• Thermographic analysis (thermal imaging) of muscle activation and load

• Pressure measurement for the distribution of body weight and pedal pressure

• Electromyography (sEMG) to assess muscle activation patterns

• Back and posture scanning for spinal position and pelvic geometry

• Advice on bike settings: saddle height and position, crank length, bar height, cleats and related parameters

• Preparation of a written or digital advisory report

Our service expressly does not include:

• Making medical diagnoses or treating conditions

• Physiotherapeutic, kinesitherapeutic or osteopathic treatment

• Advice on medication, supplements or surgical procedures

• Psychological or mental coaching

• Guaranteeing pain relief, recovery or improved performance

Article 3 — Limitation of liability

We aim for the highest possible quality of service and advice. Our analyses are based on the available measurement data, the information provided by the client and the professional expertise of the fitter. The following limitations nevertheless apply.

3.1 Medical complaints and conditions

We accept no liability for medical, orthopaedic, neurological, vascular or other health problems of the client, whether these existed before the session, came to light during it, or arise afterwards. Our findings — such as thermographic heat accumulation, sEMG anomalies or scan findings — are interpretations of functional patterns in the context of cycling and do not constitute a medical diagnosis.

3.2 Limits of a bike fit

The client acknowledges that a bike fit can only make changes to the bicycle and the riding position. Structural, anatomical, neurological or pathological problems of the body fall outside the scope of our service. We cannot be held liable where complaints originating outside the riding position fail to improve.

3.3 Indirect damage

We are not liable for indirect or consequential damage, lost profit, lost training days, competitive loss or any other non-direct damage, except in case of intent or gross negligence on our part.

3.4 Advice implemented by third parties or the client

We are not liable for damage arising from the incorrect implementation of our advice by the client or by third parties such as bike shops or mechanics. It is the client’s responsibility to have the recommendations carried out correctly by a competent person.

3.5 Damage to equipment

We accept no liability for damage to the bicycle or cycling equipment arising during or after the session, unless caused by demonstrable gross fault on our part.

Nothing in this article limits our liability for death or personal injury caused by our fault, nor any other liability that cannot be excluded under mandatory Belgian law.

Article 4 — Obligations and responsibility of the client

The client undertakes to provide all relevant information fully and accurately, including:

• Existing and previous injuries, surgeries, conditions or medical treatments that may be relevant to the riding position

• Current complaints or pain points, with their nature, location, intensity and frequency

• Information about current cycling: discipline, volume, intensity, type of bike and equipment used

• Any previous bike fits or position changes

If the client withholds relevant information or provides it incorrectly, we cannot be held liable for suboptimal advice or its consequences.

The client is responsible for consulting a doctor before the session if there is any doubt about their state of health or in the case of serious or acute complaints. We reserve the right to refuse or stop a session where the client’s health requires it.

Article 5 — Medical advice and referral

Where our analyses reveal indications that may be medical in nature — such as neurological symptoms, pronounced structural asymmetries or vascular signals — we will inform the client and advise them to consult a qualified medical professional.

Such referrals are informative and reflect our professional concern. They do not constitute a medical diagnosis or treatment advice. We accept no responsibility for the client’s decision whether or not to act on them.

Article 6 — Results, guarantees and expectations

We do not guarantee specific results. While we strive for the best possible riding position for every client, the outcome depends on factors beyond our control, including:

• The client’s individual anatomy, mobility and flexibility

• The nature and origin of existing complaints (biomechanical, medical or traumatic)

• The quality and adjustability of the equipment

• The extent to which the client follows and consistently applies the advice

• Training behaviour, recovery capacity and general health

• External factors such as terrain, weather conditions and riding style

The client acknowledges that the body needs time to adapt to a new position. A temporary increase in certain complaints during the adaptation period can occur and does not automatically indicate an error in the advice. We recommend riding the new position for several weeks before drawing conclusions.

Article 7 — Rates, payment and cancellation

7.1 Rates

The applicable rates are communicated at booking and published on our website. They include VAT unless expressly stated otherwise. We reserve the right to adjust rates; sessions already booked are always charged at the rate applicable at the time of booking.

7.2 Payment

Payment is made in the manner and within the period agreed at booking. In case of late payment we reserve the right to suspend further services and to charge statutory default interest.

7.3 Cancellation or rescheduling by the client

You may cancel or reschedule up to 48 hours before the appointment. In case of late cancellation or no-show, we reserve the right to charge a fee of EUR 125.00 excl. VAT. You can cancel or reschedule via the link in your confirmation email, or by contacting us directly.

7.4 Cancellation by us

If we have to cancel — for instance due to illness or force majeure — the session is rescheduled free of charge at a time agreed with the client. Amounts already paid are refunded on request.

Article 8 — Online booking and right of withdrawal

Bookings made through our website are distance contracts. Consumers have, in principle, a fourteen-day right of withdrawal (art. VI.47 et seq. of the Belgian Code of Economic Law).

Where the client wishes the service to be performed within that period, they expressly consent by booking to performance beginning, and acknowledge losing the right of withdrawal once the service has been fully performed. If the session is withdrawn before full performance, an amount proportionate to the work already carried out is due. The cancellation rule in article 7.3 continues to apply.

Article 9 — Confidentiality and data protection

We process personal data in accordance with the GDPR and Belgian privacy law. For a bike fit this includes name and contact details, medical and biomechanical information, photographs, video and measurement results. Health data is processed solely with your explicit consent.

This data is used for:

• Carrying out the session and producing the advisory report

• Follow-up and aftercare in connection with the services provided

• Anonymous statistical analysis to improve our service

Photographs and video of the session are used internally only and are not made public without your separate written consent. Our full privacy and cookie policy is available on our website.

Article 10 — Intellectual property

All reports, analyses, advice, methodologies and measurement protocols we produce remain our intellectual property unless agreed otherwise in writing. The client obtains a personal, non-transferable right of use over the documents provided to them, for personal use only.

The client may not commercialise, publish, reproduce or share our methodologies, reports or advice with third parties without our prior written consent.

Article 11 — Force majeure

We are not liable for failure to perform our obligations in the event of force majeure: any unforeseeable and unavoidable event beyond the control of the parties, including illness or incapacity of the fitter, fire, flood, strike, pandemic, government measures or power failure.

Article 12 — Complaints

Please report complaints about our service as soon as possible, and no later than fourteen days after the session, to bikefit_vanstaeyen@outlook.com. We will acknowledge receipt and seek a solution together. If we cannot resolve it, consumers may contact the Belgian Consumer Mediation Service (Koning Albert II-laan 8 box 1, 1000 Brussels — www.consumentenombudsdienst.be) or the European ODR platform.

Article 13 — Severability and entire agreement

If any provision of these Terms is declared void or unenforceable, this does not affect the validity of the remaining provisions. The provision concerned will be replaced by a valid provision approximating the original intention as closely as possible.

These Terms, together with any special conditions communicated at booking, constitute the entire agreement between the parties and supersede all earlier oral or written arrangements.

Article 14 — Governing law and jurisdiction

All agreements are governed exclusively by Belgian law. Disputes that cannot be resolved amicably fall within the jurisdiction of the courts of the Antwerp district, Antwerp division — without prejudice to the consumer’s right to bring proceedings before the court of their own domicile.

Before starting proceedings, the parties undertake to seek a solution in good faith.

Article 15 — Final provision

By using our services the client confirms having read and accepted these Terms. In case of doubt or ambiguity we remain available for clarification before the session begins.